Privacy Policy

• Information you give us: name, email, phone, shipping and billing address, ring and chain sizes, custom design requests and inspiration images, and messages you send us.
• Order information: items purchased, order history and returns. Card details are handled by our payment processors; we do not store full card numbers.
• Device and usage information: IP address, browser type, pages viewed and similar data collected through cookies and analytics tools.

• To process, ship and support your orders, returns and lifetime care requests.
• To create custom pieces and respond to consultations and quote requests.
• To prevent fraud and keep our site secure.
• To send order updates and, if you opt in, news about new drops and offers.
• To understand how the site is used and improve it.

We share information only with service providers who help us run the store, payment processors, shipping carriers, email and analytics providers, and only as needed for them to do that work. We may also disclose information when required by law or to protect our rights. We do not sell your personal information.

We use cookies to keep you signed in, remember your bag, and measure site performance. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

You can update your account details at any time in My Account and unsubscribe from marketing emails using the link in any email. Depending on where you live (for example, California under the CCPA/CPRA), you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below; we will verify your identity before responding.

We use encryption in transit and access controls to protect your information. We keep it only as long as needed for the purposes above, including legal, tax and warranty obligations.

This site is not directed to children under 13, and we do not knowingly collect their personal information.

Privacy questions or requests:

• Email: [email protected]
• Phone: (555) 010-0123 (Mon–Sat, 10am–7pm ET)
• Mail: Website-16 Jewelry Co., 123 Diamond Street, Suite 100, New York, NY 10001, United States