Shipping & Delivery

All orders shipped within the United States travel free of charge with our standard insured service. Every package is insured for its full purchase value while in transit, so if something goes wrong between our studio and your door, we take care of it.

Pieces are packed in a tamper-evident outer box with no Website-16 branding or description of the contents, so nothing on the outside signals that fine jewelry is inside.

Processing time is the time we need to prepare, inspect and pack your order before it ships. It is added to the delivery time below.

• In-stock jewelry: ships within 1–2 business days. Orders placed before 1pm ET Monday–Friday usually ship the same day.
• Made-to-order pieces: chains, rings and bracelets crafted in your chosen metal, length or stone type ship within 10–15 business days.
• Custom designs: name pendants, bespoke pieces and other one-of-a-kind work take 3–6 weeks from the day you approve your final design. We confirm the exact timeline with you before production starts.
• Sizing and engraving: add 3–5 business days to the times above.

Business days are Monday through Friday, excluding US federal holidays. During peak gifting seasons we post any updated cut-off dates on our homepage.

• Standard Insured (complimentary): 3–5 business days after your order ships.
• Express Insured ($35): 2 business days after your order ships.
• Overnight Insured ($50): next business day for orders that ship before 1pm ET.

We ship to all 50 states. For security, orders over $1,000 cannot be delivered to P.O. boxes, and we may ask to verify your billing details before high-value orders ship.

Orders totaling $500 or more require an adult signature on delivery. The carrier cannot leave these packages unattended, and signature requirements cannot be waived.

If no one is available, the carrier will leave a notice and try again. After the final attempt, the package is held at a nearby carrier location for pickup with a photo ID. Packages that are not collected are returned to us; we will contact you to arrange redelivery.

As soon as your order ships, we email a confirmation with your tracking number. You can follow your package at any time on our order tracking page or from your account under My Orders.

We ship insured to select countries outside the United States. Available destinations, rates and estimated delivery times appear at checkout once you enter your address. International orders typically arrive within 5–10 business days after they ship.

Import duties, taxes and brokerage fees are set by the destination country and are the responsibility of the recipient unless checkout states otherwise. Packages refused because of these charges are returned to us, and the original shipping cost is non-refundable.

Please double-check your shipping address before placing your order. If you need to make a change, contact us as soon as possible; we can update the address only before your order ships. To protect you against fraud, we cannot redirect a package once it is in transit.

If your tracking shows your package as delivered but you have not received it, or if the outer packaging arrives opened or damaged, contact us within 48 hours of the delivery scan. Keep all packaging so we can file an insurance claim on your behalf. Once the claim is confirmed, we will replace your piece or issue a full refund.

Questions about an order? Our client care team is here Mon–Sat, 10am–7pm ET.

• Email: [email protected]
• Phone: (555) 010-0123
• Mail: Website-16 Jewelry Co., 123 Diamond Street, Suite 100, New York, NY 10001, United States

You can also reach us through our contact form.