Client Care
How Can We Help?
Real people, real answers. Reach our team the way that suits you, or find a quick answer below.
- Call Us (555) 010-0123 Mon–Sat, 10am–7pm ET Call Now
- Email Us [email protected] Replies within one business day Send Email
- Send a Message Order, sizing or custom questions We answer every message Message Us
- Book a Consultation In studio, by video or phone One-on-one with a specialist Book Now
Browse Help Topics
- Track an Order Check where your piece is and when it arrives.
- Shipping & Delivery Free insured shipping, timing and signatures.
- Returns & Exchanges 30-day returns and how to start one.
- Size Guide Find your ring, necklace and bracelet size.
- Payment Options Cards, wallets and paying over time.
- Lifetime Care Free cleaning, polishing and check-ups.
- Jewelry Care Keep gold bright and stones clean at home.
- Custom Orders Start a one-of-one piece with our bench team.
Top Questions
Do you charge for shipping?
No. Every order shipped within the United States travels free with our standard insured service, which arrives 3–5 business days after your order ships. Express and overnight upgrades are available at checkout. See our Shipping & Delivery policy for details.
What is your return policy?
You can return eligible, unworn jewelry within 30 days of delivery for a full refund. Pieces must come back in their original packaging with any grading report or certificate. Read the full Returns & Exchanges policy.
Which chain length should I choose?
For most men, 20–22 inches sits at the collarbone to upper chest and works with a pendant; 24 inches and longer is made for layering. A 16–18 inch chain sits closer to the neck. Our guide on choosing the right chain length walks through every option.
What is the difference between lab-grown and natural diamonds?
Both are real diamonds with the same chemistry, hardness and sparkle. Natural diamonds formed underground over billions of years; lab-grown diamonds are created in a controlled environment in weeks and typically cost less. Learn more in Lab-Grown Diamonds, Explained.
How does a custom piece work?
Share your idea, whether it is a name pendant, a logo piece or a reworked classic. Our designers send a digital rendering and a quote. Once you approve the design, we cast, set and polish it by hand. Start with Create Your Piece or book a consultation.