Frequently Asked Questions

No. Every order shipped within the United States travels free with our standard insured service, which arrives 3–5 business days after your order ships. Express and overnight upgrades are available at checkout. See our Shipping & Delivery policy for details.

In-stock jewelry ships within 1–2 business days. Made-to-order pieces ship within 10–15 business days, and custom designs take 3–6 weeks from the day you approve your design. Sizing or engraving adds 3–5 business days.

Orders of $500 or more require an adult signature on delivery. This protects your jewelry, so the requirement cannot be waived. If you will not be home, the carrier can hold the package at a nearby location for pickup with a photo ID.

We email your tracking number the moment your order ships. You can also check its status on our order tracking page or under My Orders in your account.

Yes, we ship insured to select countries. Available destinations and rates appear at checkout. Import duties and taxes are set by your country and are paid by the recipient unless checkout states otherwise.

You can return eligible, unworn jewelry within 30 days of delivery for a full refund. Pieces must come back in their original packaging with any grading report or certificate. Read the full Returns & Exchanges policy.

Custom designs, engraved or personalized pieces, and jewelry that was resized or altered at your request cannot be returned. Worn pierced earrings and items marked "Final Sale" are also excluded.

Visit our return request page, enter your order number and email, and choose a refund or exchange. We email a prepaid, insured label for US orders within one business day.

We inspect returns within 3 business days of arrival and then refund your original payment method. Your bank may take another 5–10 business days to show the credit.

For most men, 20–22 inches sits at the collarbone to upper chest and works with a pendant; 24 inches and longer is made for layering. A 16–18 inch chain sits closer to the neck. Our guide on choosing the right chain length walks through every option.

The most reliable way is to measure a ring that already fits the same finger, or have a jeweler size you. Wide bands and iced-out rings often fit snugger, so consider going up a quarter to a half size. Our Size Guide has a printable chart.

Most gold rings can be resized within one to two sizes, and many chains can be shortened. Eternity and fully iced bands usually cannot be resized because of the stones around the shank. Please note that resized pieces become final sale.

Both are real diamonds with the same chemistry, hardness and sparkle. Natural diamonds formed underground over billions of years; lab-grown diamonds are created in a controlled environment in weeks and typically cost less. Learn more in Lab-Grown Diamonds, Explained.

No. Moissanite is a separate gemstone made of silicon carbide. It is very hard and shows more colorful fire than a diamond, at a lower price. Every product page clearly states whether a piece is set with natural diamonds, lab-grown diamonds or moissanite.

Center stones of 0.50 carat and above come with an independent grading report. Smaller accent and pavé stones are graded in-house for color and clarity, and those details are listed on each product page.

We work in solid 10K and 14K gold in yellow, white and rose, plus 925 sterling silver. Our gold is never plated over a base metal. The Metal Guide explains how each option wears.

Share your idea, whether it is a name pendant, a logo piece or a reworked classic. Our designers send a digital rendering and a quote. Once you approve the design, we cast, set and polish it by hand. Start with Create Your Piece or book a consultation.

Most custom pieces are ready in 3–6 weeks from design approval. Complex, heavily iced designs can take longer, and we always confirm your timeline before production begins.

Custom work begins with a 50% deposit. You can request revisions to the rendering at no charge until you approve it. After production starts, the design is locked and the order cannot be canceled.

Soak it in warm water with a drop of mild dish soap, brush gently with a soft toothbrush, rinse and pat dry. Avoid bleach, chlorine and abrasive cleaners. Our article Caring for Your Fine Jewelry has a full routine.

Every piece is covered against manufacturing defects for one year from delivery. Lifetime care includes complimentary cleaning, polishing, prong checks and stone tightening. See Lifetime Care & Warranty.

Contact us right away and stop wearing the piece so no other stones loosen. If it is within warranty and caused by a manufacturing defect, we replace the stone free of charge. Otherwise we will quote the repair before any work begins.

We accept Visa, Mastercard, American Express, PayPal and Apple Pay. All payments are processed securely, and we never store your full card number. See Payment Options for more.

Where available, installment plans are offered at checkout for eligible orders. Approval and terms are set by the financing provider and shown before you confirm your purchase.

Sales tax is calculated at checkout based on your shipping address and the rules of your state. The full amount is shown before you place your order.

Email [email protected] or call (555) 010-0123, Mon–Sat, 10am–7pm ET. Please have your order number ready.