Return / Exchange Request

Tell us what you would like to send back and why. A care specialist reviews every request and emails you return instructions and shipping details, please do not ship anything until you receive it.

RequestTell us what you are returning, it takes 2 minutes.
Get Your LabelWe email a prepaid, insured label within 1 business day.
Ship It BackPack it in its original box and hand it to the carrier.
Refund or ExchangeInspected within 3 business days, then refunded or exchanged.

Request details

Fields marked * are required. Your order number is in your confirmation email.

Your order

Order number

Full name

Order email

Request

What would you like to do?

Return for refundSend it back for your money back. Exchange sizeSame piece in a different size or length. Exchange itemSwap for a different piece. Repair / lifetime careCleaning, loose stones, clasp or polish.

Item(s)

Name each piece as it appears on your order. Separate multiple items with commas.

Reason

Details (optional)

Photos(optional)

Drag images here or

Helpful for damage, defects or repairs · JPG, PNG, WEBP or GIF · up to 5 images · 10 MB each

Resolution

Choose a request type above to see your options.

I confirm the item(s) are unworn, unaltered and in original packaging with all tags and certificates, and are not custom-made or engraved.

We reply by email with your return authorization and next steps.

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